Return Policy for the US
At Rugged Cross Apparel, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible.
Please note: If you did not receive the items that you ordered or are missing items, please reach out to the Rugged Cross Apparel support team at returns@RuggedCrossApparel.com We can only process these requests within 30 days after delivery.
To open a return you can log into your account and open a return from your purchase history or you can use the Return link in the menu bar in the header.
Within 30 Days - You must request a return within 30 days of the product being shipped to you. Returns must be shipped back to our warehouse within 7 days of receiving your return label.
Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. Rugged Cross Apparel may reject the returned product if there is damage to the product and/or product packaging.
If a product is deemed unfit for return, Rugged Cross Apparel will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options:
- The product will be shipped back to the customer at a shipping cost of $5; or
- The product will be recycled.
If you do not select one of the above options within 14 days of Rugged Cross Apparel informing you that your return has been rejected, the product will be recycled.
Return Shipping - Rugged Cross Apparel pays for return shipping under most circumstances.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@RuggedCrossApparel.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at exchange@RuggedCrossApparel.com and send your item to:
Rugged Cross Apparel
525 Memory Ln
Wooster Ohio US 44691.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
Rugged Cross Apparel
525 Memory Ln
Wooster Ohio US 44691
Depending on where you live, the time it may take for your exchanged product to reach you may vary.